FAQs

1. What products does Bridge of Happiness offer?
We offer a carefully curated selection of natural, vegan, and high-end baby care products. Our range includes skincare essentials, vitamins, supplements, and other items designed to support your child’s health and well-being.

2. How can I place an order?
To place an order, browse our website and select the products you wish to purchase. Add them to your cart, proceed to checkout, and follow the instructions to complete your purchase. You will receive an order confirmation email once your order is placed.

3. What payment methods do you accept?
We accept various payment methods including credit/debit cards and other secure payment options. Payment details will be processed at checkout.

4. How much does shipping cost?
Shipping costs are calculated at checkout based on your location. You will see the shipping fees before you finalize your order.

5. How long does delivery take?

  • Muscat: Typically 2-3 business days.
  • Other Regions in Oman: Usually 3-5 business days.

6. Can I track my order?
Yes, once your order has been shipped, we will send you a tracking number via email or WhatsApp so you can monitor your delivery’s progress.

7. What is your return and exchange policy?
You can return or exchange unused, unopened items within 14 days of receiving your order. For detailed information, please refer to our Exchange & Return Policy.

8. How do I initiate a return or exchange?
Contact our customer service team at happinessbridges@gmail.com or via WhatsApp at (+968) 94242230 / (+968) 79922560 to initiate a return or exchange. We will provide further instructions based on your request.

9. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs if applicable.

10. Do you offer international shipping?
Currently, we only offer shipping within Oman. We are working on expanding our shipping options and will update our website accordingly.

11. How can I contact customer service?
You can reach our customer service team via:

12. How do I update my personal information?
You can update your personal information by logging into your account on our website. If you need assistance, contact us at happinessbridges@gmail.com.

13. Are my payment details secure?
Yes, we use secure payment gateways to process transactions. Your payment information is encrypted and handled with the highest security standards.