Exchange & Return Policy

At Bridge of Happiness, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with our simple and hassle-free exchange and return policy.

• Eligibility for Returns:

  • Items must be unused, unopened, and in their original packaging.
  • Returns must be initiated within 14 days of receiving your order.

• Exchange Policy:

  • If you need to exchange an item for a different size, product, or variant, please contact us within 14 days of receiving your order.
  • Exchanges are subject to product availability.

• Return Process:

  • Contact our customer service team via email at happinessbridges@gmail.com or WhatsApp (+968) 94242230 / (+968) 79922560 to initiate a return.
  • Once your return is approved, we will provide instructions on how to send the item back to us.

• Refunds:

  • After we receive and inspect your returned item, we will notify you about the status of your refund.
  • Refunds will be processed within [Insert Timeframe] to your original method of payment.

• Non-Returnable Items:

  • For hygiene and safety reasons, certain items such as opened skincare products, supplements, and perishable goods are non-returnable.

• Shipping Costs:

  • Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

• Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

We aim to make your shopping experience as smooth as possible. If you have any questions or need further assistance, don’t hesitate to reach out to our customer service team.